Our policies are treated with appropriate measures to settle different claims, originating from different assortments of needs and various business situations.
We not only served blue chip customers like Skype, Vodafone, Microsoft, AVIVA, FIAT, etc but various startups like Wolero, Stormpins, Oricom, Fit Me Now , etc used our experience in establishing themselves as a national or global brand. Quality delivered by us exceeds expectations of our customers. We thrive to have expertise in services like Custom Software Development, Mobile Application Development, Web Design & Development, Microsoft Solution, Portal Development and Digital Marketing. With best knowledge in all of these domains, we are committed towards excellence and proficiencies.
At Octal Info Solution, our Refund Policy is based on standardized practices that strictly follow industrial norms. We put up with fair assessment practices and all the refund claims are processed with vigilant parameters to make sure the decisions are justified and mutually agreeable.Our policies are treated with appropriate measures to settle different claims, originating from different assortments of needs and various business situations.
This Refund Policy covers Octal IT Solution’s action and approach towards refunds. This Refund Policy does not apply to the practices of companies that Octal IT Solution does not own or control or of persons that Octal IT Solution does not employ or manage, including any third-party service and/or product providers bound by contract and any third-party websites to which Octal IT Solution's websites link.
When you file a complaint to Octal IT Solution, we first try to provide an ideal solution to the issue you are facing. Your case is first introduced to the technical team and then reported further to the experts’ panel. Refund is only made in the extreme circumstances, when nothing good can be done to solve the issue.
While planning for refunds we check for soundness and validity of the case, applying different conditions to it. If these conditions are satisfied, refund may apply
*Important Note: If any of the points mentioned above is found violated, your claim will be considered void. The decision on refunds is final and irrevocable.
Refund query is processed, analyzed and checked for veracity
Match the query with the agreeable parameters and valid reference points
Arrange for refunds in permissible situations and settle fully or partly, as the case may be
Sign a proof agreement
Unless you have been told otherwise, you destroy all copies of information shared and communication that happened in the due course
The refund may take 7-10 business days to process, after the refund agreement is signed
You will be refunded in the currency you were charged in. If this is not your native currency, your bank may charge exchange fees, or a change in the exchange rate may have resulted in a difference in the amount refunded compared to the amount you originally paid (in your native currency). It is solely your responsibility if you have to pay any fees or bear any losses in this process.
Octal IT Solution may at any time, without notice to you and in its sole discretion, amend this policy periodically. You are expected to check the policy from time to time for updates.For more information on our Refund Policy, contact us at [email protected]
SINGAPORE - 531A, Upper Cross Street, #04-95
Hong Lim Complex, Singapore (051531)
